DELIVER! is a tactical business simulation game set in the challenging world of IT service delivery and improvement. It focuses on creating the best tactical approach to deliver the most benefit to your customers whilst continually improving the resilience of your IT landscape.
The gameplay progresses in a series of rounds with each round seeing input from the service desk that sets the operational challenges for the round.
The game develops a cross functional understanding of the holistic nature of incident, problem, and change areas of ITIL. Playing the game, provides the basis to establish a practical tactical approach to prioritisation of activities.
The interactive nature of the game develops many soft skills including communications, teamwork, time management, and leadership.
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|Publish Date||June 16, 2022|
|More Info||DELIVER! web site|